Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker Online Service for Support Software

Hosted (On-demand) solutions for automated self-service Support

NRT Online for Support is a hosted (on-demand) self-service customer support solution based on the leading automated support software NetResults Tracker, for companies who wish to outsource the system administration of their support portal. 

Try Tracker for FREE

Advantages of using Tracker Online Service

  • NetResults installs and maintains the hardware, network infrastructure, web server, database server, and NetResults Tracker software, so that you can focus on your core business.

  • NRT Online for Support is a complete solution that greatly reduces the startup costs, deployment time, and overall cost of ownership.

  • NRT Online for Support can easily be integrated into your website as a support portal.

  • All you need is a web browser.  There is no software to install on your side.

Benefits of the Hosted (On-Demand Service) Solution for Support

The hosted versions contain the full features and benefits of NetResults Tracker. In addition, it offers:

Features Benefits of Tracker Online
Low Startup Cost All infrastructure and services for a low, flat monthly fee.  No need to pay expensive software and hardware start-up costs.
Short Startup Time Deployment of a complete solution in a fraction of the time necessary implement an end-to-end internal solution.
High Quality Service at Low Cost Benefits of powerful hardware, network infrastructure, software upgrades, expert technical staff, and security solutions that many enterprises cannot afford to maintain on their own.
Zero Maintenance No hassle of backup, applying updates and security patches to the operating systems, upgrading NetResults Tracker releases, etc.
Expert Technical Staff Technical support is included to help you resolve any NetResults Tracker related problems or questions.  Professional Services also available separately to help customize functionality, and maximize existing and new processes.

Move to In-House Installation

If you later decide that you wish to move the installation in-house, you can do so at anytime because the same NetResults Tracker software is available for you to run on your own server(s).

Check out NRT Online's Frequently Asked Questions and Frequently Asked Sales Questions for more information.

Online Service Benefits

  • No installation required.
  • No setup fees.
  • No long term contract.
  • Less startup time.
  • All you need is a web browser.
  • Great reliability and availability.

Try Tracker for FREE

  • Take a quick Guided Tour.
  • Try it now on a Live Demo. No software to install.
  • Get a Custom Demo over the Internet from one of our engineers.
  • Sign up for your Personal Live Trial.  No software to install.  We create a workgroup with admin access on our servers for your exclusive use.  All you need is a web browser.


NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.